Salt Boys Subscription Service Terms and Conditions

Salt Plans, Home Air Care Plans, and Salt + Air Plans

Effective Date: The date you enroll in service.

These Terms and Conditions ("Terms") are between Salt Boys Utah ("Salt Boys," "we," "us," or "our") and the customer enrolling in service ("Customer," "you," or "your"). They apply to all Salt Boys subscription plans, including salt plans, Home Air Care air filter plans, and Salt + Air bundle plans. By enrolling in or using any Salt Boys service, you agree to these Terms.

1. Overview of Services

Salt Boys offers subscription home maintenance services for residential and commercial customers:

  • Salt Service: Automated monitoring, salt delivery, and refill for water softeners. A smart salt monitoring sensor is installed in your water softener.
  • Home Air Care: Scheduled replacement of your HVAC air filters, delivered and installed by a Salt Boys technician.
  • Salt + Air: A bundle that combines a salt plan with Home Air Care.

Current pricing for every plan is provided at enrollment and may also be found on our website or by contacting us.

2. Salt Plans

Every salt plan includes salt level monitoring, automatic salt delivery and refill, installation of the smart salt monitoring sensor, and a 12-month commitment.

  • Get Salty Basic: Up to 10 bags of salt per year.
  • Get Salty Standard: Up to 18 bags of salt per year.
  • Get Salty Premium: Up to 30 bags of salt per year, plus one annual water softener inspection.

On every salt plan, salt used beyond your plan's annual allowance is billed at our current service rate.

3. Home Air Care Plans

Home Air Care plans provide scheduled air filter replacement for your HVAC system.

Service frequency. You may choose service every other month (about every 60 days) or monthly.

Plan levels:

  • Air Basic: MERV 8 filters.
  • Air Premium: MERV 11 or MERV 13 filters (MERV 11 on monthly service), plus priority scheduling and a yearly filter and return-air inspection.

Plan types:

  • Filters Only: Home Air Care service on its own. Filters Only plans have no installation fee.
  • Salt + Air: Home Air Care combined with a salt plan, as described in Section 4.

4. Salt + Air Plans

Salt + Air plans combine any Salt Boys salt plan (Get Salty Basic, Standard, or Premium) with Home Air Care at a discounted bundle rate.

  • Salt + Air plans include the smart salt monitoring sensor.
  • A one-time installation fee may be charged at enrollment.
  • Whenever possible, salt service and filter service are done during the same visit.

5. Free Trials and Promotional Periods

From time to time, Salt Boys may offer free trials or promotions. Current offers include:

  • Salt + Air plans: The first 30 days of service are free.
  • Filters Only plans: A 30-day free trial that includes 2 filters.

Promotions may also waive or reduce one-time fees. Free trials and promotions are offered at our discretion, may change or end at any time, and are subject to any additional terms provided when the offer is made. Unless we tell you otherwise in writing, your 12-month minimum term begins on your enrollment date, and regular billing begins when the free trial or promotional period ends.

6. Smart Salt Sensor and Installation Fee

Installation fee. A one-time sensor installation fee may be charged at enrollment. This fee covers the monitoring hardware and its installation. Promotions may waive or reduce this fee.

Care of the sensor. You agree not to tamper with, remove, disable, or modify the sensor. If the sensor is damaged, removed, or misused, a replacement may be required before monitoring can continue.

Service interruptions. Salt Boys is not responsible for monitoring interruptions caused by internet or power outages, connectivity issues, equipment limitations, or other circumstances outside our control.

7. Home Air Assessment and Filter Coverage

Home Air Assessment. A Home Air Assessment is required for all new Home Air Care customers. During the assessment, a technician will:

  • Identify the filter sizes your home needs.
  • Create your Home Filter Profile.
  • Install your first filters.

A Home Air Assessment fee may be charged. This fee is waived for customers who enroll with a 12-month commitment.

Filter coverage. Home Air Care plans cover up to two standard 1-inch filters. Additional filters, specialty sizes, thicker filter media, or upgraded filtration may cost extra. Any added cost will be reviewed with you at the Home Air Assessment.

Filter selection. Filters are selected based on your plan and your HVAC system. Filter availability may vary by manufacturer and size, and we may provide an equivalent filter when a specific brand or size is not available.

8. Term and Renewal

All plans, including salt plans, Home Air Care plans, and Salt + Air plans, have a 12-month minimum commitment starting on your enrollment date. After the first 12 months, your plan automatically renews month-to-month until you cancel.

9. Scheduling and Delivery

Salt deliveries are scheduled based on sensor readings, your needs, and our delivery routes.

Filter replacements are scheduled by Salt Boys, and we will call or text you to set up each visit. For filter service, you must be home or otherwise provide access to your filter locations.

Delays and rescheduling. Service may be delayed by weather, route or equipment availability, access issues, or other operational factors. Salt Boys may delay or reschedule a visit because of locked gates or doors, aggressive animals, blocked equipment, unsafe conditions, or similar issues.

Missed visits. Salt Boys is not responsible for missed salt deliveries or missed filter replacements when we are unable to access your property or equipment.

10. Property Access Authorization

You authorize Salt Boys technicians to access your property, including your garage, utility room, exterior equipment area, the locations of your water softener and HVAC filters, and any other locations you designate, to perform service. You agree to provide safe, reasonable, and unobstructed access to these areas.

11. Salt Usage and Plan Limits

Salt usage varies based on water hardness, household size, water consumption, softener settings, and equipment condition.

  • Salt allowances are annual and do not roll over to the next year.
  • If you exceed your plan's allowance, Salt Boys may charge for the additional salt at our current service rate, recommend a plan upgrade, or adjust your delivery frequency.
  • Salt Boys may review your usage patterns to help keep your plan the right fit.

12. Equipment Condition and Responsibility

Water softeners. Salt Boys does not manufacture, install, or control your water softener. We are not responsible for pre-existing problems, plumbing issues, improper installation, manufacturer defects, excessive usage, improper settings, or failure to maintain the system. You are responsible for maintaining your water softener. Get Salty Premium inspections are visual only and do not include repairs or parts unless separately agreed in writing.

HVAC systems. Home Air Care includes filter replacement and a basic visual inspection only. It does not include HVAC repairs, duct cleaning, equipment maintenance, or air quality testing. Air Premium filter and return-air inspections are visual only. Salt Boys is not responsible for the condition of your HVAC equipment, and you are responsible for maintaining your HVAC system.

13. Payment Terms

  • All plans are billed monthly to the payment card you keep on file.
  • If a payment fails, you must update your payment information within 5 business days, or your service may be delayed or suspended.
  • If an account remains unpaid for 30 days, Salt Boys may suspend or terminate service and pursue collection of the amount owed.

14. Cancellation

  • All plans have a 12-month minimum commitment.
  • After the 12-month minimum, you may cancel at any time with written notice.
  • If you cancel before the 12-month minimum is complete, Salt Boys may charge the remaining balance of your commitment.

15. Service Pause

  • You may request a service pause of up to 1 month per calendar year, with advance notice.
  • A pause applies to your salt deliveries and filter replacements alike. No deliveries or filter visits will occur during the pause.
  • Salt Boys may approve or deny any pause request.

16. No Refunds

All fees, service visits, deliveries, and filter replacements are non-refundable. This includes, but is not limited to:

  • Unused salt allowances.
  • Missed deliveries or filter replacements due to access issues.
  • Service interruptions outside our control.
  • Early cancellation.

17. Limitation of Liability

Salt Boys' total liability for any claim related to our services is limited to the amount you paid Salt Boys during the 3 months before the claim.

Salt Boys is not liable for any indirect, incidental, special, or consequential damages, including damages related to water softener failure, HVAC equipment failure, plumbing issues, water quality, air quality, property damage, or service interruptions.

18. Modifications

Salt Boys may change its plans, pricing, service availability, or these Terms with reasonable notice to you. Your continued use of our services after a change means you accept the change.

19. Privacy

Salt Boys uses your information for account management, scheduling, billing, communication, and business operations. We never sell your personal information. For details, see our Privacy Policy.

20. Governing Law

These Terms are governed by the laws of the State of Utah.

21. Contact Information

Salt Boys Utah

Salt Boys is designed to make home maintenance simple: softer water, cleaner air, protected home systems, and a couple fewer things to remember.